Gambling on size99 should be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and guidance available to every player on our platform, and explains how to access help if gambling stops being fun.
size99 has built a comprehensive set of player protection measures directly into the platform. Here is an overview of the six pillars of our responsible gaming commitment.
Players who feel their gambling is getting out of control can activate a self-exclusion from the Account dashboard at any time. Choose a temporary cooling-off period (24 hours to 6 months) or a permanent exclusion. During exclusion, your Account is locked and all promotional communications are suspended immediately.
Set a maximum deposit ceiling — daily, weekly, or monthly — directly from your Account settings. Once your chosen limit is in place, it cannot be increased for 72 hours to prevent impulsive decisions. Limits can be lowered instantly at any time. Measured in IDR so you always know exactly where you stand.
Use our session time-out feature to temporarily suspend your access to the platform for a defined period — from 24 hours up to 6 weeks — without permanently closing your Account. This gives you breathing room to reassess without the finality of full exclusion. Reinstatement is available only after the time-out period ends.
Enable periodic on-screen pop-up reminders that display how long you have been playing in the current session and your net session result. Reminders can be set at intervals of 30, 60, or 90 minutes. These prompts are designed to keep you aware of time and money spent without interrupting your game flow unnecessarily.
Our support team includes trained Indonesian-speaking agents available around the clock who are specifically trained to assist players experiencing gambling-related concerns. Conversations are treated with complete confidentiality. Contact us via live chat or email — our agents will never judge, and will always prioritize your wellbeing over platform revenue.
size99 enforces strict 21+ age verification at registration and during KYC. No marketing materials are directed at minors. If you are a parent or guardian and suspect a person under 21 in your household has accessed size99, contact our support team immediately and we will act at once to close the Account and reverse any transactions.
Problem gambling can develop gradually and is often difficult to self-identify. size99 encourages every player to periodically reflect on their gambling habits. If you recognize several of the following patterns in yourself or someone you care about, it may be time to take action.
Continuing to gamble — or increasing your stakes — to try to recover money you have already lost. Chasing losses is one of the earliest and most consistent indicators of problem gambling behavior.
Using money earmarked for essential expenses — rent, utilities, groceries, or school fees — to fund gambling. Borrowing money, selling assets, or taking loans specifically to gamble are serious warning signs.
Making repeated unsuccessful attempts to reduce the frequency or amount of your gambling, or feeling unable to walk away from a session even when you intend to. This loss of control is a hallmark of gambling disorder.
Using gambling as a primary way to manage emotional distress, loneliness, anxiety, depression, or boredom rather than as a form of entertainment. Gambling driven by emotional need rather than enjoyment carries significantly elevated risk.
Missing work, neglecting family obligations, withdrawing from social relationships, or losing interest in hobbies and activities that were previously important — all in favor of more time spent gambling.
Concealing the extent of your gambling from family members, close friends, or colleagues — including lying about the amount of time or money spent on gambling platforms such as size99.
Every size99 Account comes with a full suite of responsible gaming controls. Here is a closer look at how each tool works and how to activate it.
Cap how much you can deposit into your size99 Account over a rolling daily, weekly, or monthly period. Measured in IDR. Reductions take effect immediately; increases require a 72-hour cooling-off confirmation.
Instant activationSuspend your Account access for a defined period — from 24 hours up to 6 weeks. Your Account data, balance, and history are preserved. You will automatically regain access once the time-out period expires.
24h – 6 weeksPermanently or temporarily lock your Account and opt out of all size99 marketing. Temporary exclusions range from 1 month to 5 years. Permanent exclusion is irreversible. Available in your Account security settings.
Immediate lockReceive a pop-up notification every 30, 60, or 90 minutes showing total session duration and net result. Prompts you to decide consciously whether to continue. Can be enabled or disabled at any time via Account preferences.
ConfigurableAccess your Account using your registered credentials. All responsible gaming controls are located under the Account Settings section of your profile dashboard.
Inside Account Settings, select the "Responsible Gaming" tab. Here you will find deposit limits, reality check, session time-out, and self-exclusion options all in one place.
Select the tool you wish to activate, set your preferred parameters (limit amount in IDR, duration, reminder interval), and confirm. Deposit limit reductions and exclusions take effect instantly.
If you are unable to access your Account settings or require immediate assistance activating a self-exclusion, contact our support team directly at [email protected]. Our agents will process your request with urgency and confidentiality.
The following questions are adapted from internationally recognized problem gambling screening tools. They are not a clinical diagnosis — but if you answer "yes" to several of them, we encourage you to take a break and seek professional guidance.
Have you ever spent more time or money gambling on size99 — or any other platform — than you originally intended when you started the session?
Have you ever returned to gamble again shortly after a loss, with the primary motivation of winning back the money you lost?
Have you ever borrowed money, sold personal possessions, or failed to pay a bill in order to fund gambling activity?
Have you felt restless, irritable, or anxious when attempting to cut back on or stop gambling?
Has gambling caused problems or arguments with family members, a partner, or close friends in the past 12 months?
Have you tried to hide or minimize your gambling activity — including the amount of time or money involved — from people who are important to you?
Do you gamble as a way to escape from personal problems, stress, boredom, grief, or other negative emotional states rather than purely for entertainment?
size99 enforces a strict minimum age requirement of 21 years. This is non-negotiable and applies to every player on the platform, regardless of location within Indonesia — whether you are in Jakarta, Surabaya, Bandung, Bali, Medan, or any other city.
All new Account registrations require KYC verification before full access is granted. This process includes submitting a valid government-issued photo ID (such as your Indonesian KTP) and a live selfie. Any Account where age cannot be conclusively verified is suspended pending documentary confirmation.
size99 does not direct any marketing communications, bonus promotions, or advertising materials at individuals under the age of 21. If you believe a minor is using a size99 Account, please contact us immediately at [email protected].
At registration, you declare that you are at least 21 years of age. Providing a false date of birth constitutes fraud and will result in immediate permanent Account closure and forfeiture of all funds.
Before your first withdrawal — and in some cases before your first deposit — you must submit a valid Indonesian government-issued ID (KTP) and a selfie photograph for automated age and identity verification.
size99's risk team conducts periodic account reviews. Accounts flagged for potential underage use are immediately suspended and referred for investigation. Verified under-21 Accounts are closed and all deposits refunded.
Any player found to have misrepresented their age during registration will have their Account permanently closed and all associated winnings voided. size99 reserves the right to report age-fraud incidents to relevant authorities.
If gambling is causing you distress, financial hardship, or relationship problems, please reach out. Help is available around the clock — and it is always free and confidential.
Our 24/7 Indonesian-speaking support agents are trained in responsible gaming and can help you activate self-exclusion, set deposit limits, or simply talk through your concerns confidentially.
International problem gambling helplines and counseling services are available online and by phone. Trained counselors offer judgment-free support for players and their families dealing with gambling-related harm.
Problem gambling affects not just the player but their family and wider community. If someone close to you has a gambling problem, speaking with a counselor yourself is a valid and important step toward recovery for the whole family.
To request a self-exclusion, deposit limit adjustment, session time-out, or to raise a responsible gaming concern, email our dedicated team. Include your registered Account email address and a brief description of your request. All communications are treated with strict confidentiality and are never used for marketing purposes.
Our FAQ covers the most common questions about Account settings, responsible gaming tools, and how to contact support. You can also review our full Terms & Conditions or Privacy Policy for more detailed information about how size99 operates.
size99 is committed to keeping gambling safe, fair, and enjoyable for every player. Adults only (21+). Gamble responsibly — know your limits, set your controls, and never bet more than you can afford to lose.