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size99 Frequently Asked Questions

Everything you need to know about getting started, making deposits and withdrawals via BCA, BRI, BNI, and Mandiri, understanding our game offering — from togel (Indonesia's traditional numbers lottery) to live sports betting — and staying in control with our responsible gaming tools. Browse by category below or use the table of contents to jump straight to your topic.

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Why Players Choose size99

Before diving into the detailed FAQ, here is a quick overview of what makes size99 the platform of choice for English-preference Indonesian players.

Instant Local Payments

Deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay are processed in minutes. Withdrawals are fast, in IDR, with no hidden platform fees.

Comprehensive Game Catalog

From BRI Liga 1 football and EPL to togel, live casino, and slot gacor titles from Pragmatic Play and Evolution Gaming — all in one platform.

24/7 Indonesian-Speaking Support

Our round-the-clock support team includes native Indonesian-speaking agents trained in responsible gaming, KYC assistance, and technical troubleshooting.

Bank-Grade Security

TLS 1.3 encryption, AES-256 data storage, certified RNG game engines, and rigorous KYC protocols keep your account and funds fully protected at all times.

Fully Mobile Optimized

size99 runs seamlessly in every modern mobile browser — no app download required. Bet on Timnas Indonesia fixtures, spin slots, or play live casino from anywhere in Indonesia.

Responsible Gaming First

Self-exclusion, deposit limits, session time-outs, and reality check reminders are all built directly into your account dashboard — no support ticket required to activate them.

Section 1

Account & Registration

Questions about signing up, identity verification (KYC), login issues, and managing your size99 account.

Creating a size99 account takes under three minutes. Visit the homepage, click the registration button, and fill in your full legal name, date of birth, email address, and mobile number. You must confirm that you are at least 21 years of age. Once submitted, you will receive a verification email — click the link inside to activate your account and make your first deposit.

To complete KYC on size99, you need to submit a valid Indonesian government-issued photo ID — typically your KTP (Kartu Tanda Penduduk) — along with a recent selfie photograph taken while holding your ID. Both documents must be clearly legible. Verification is usually completed within 24 hours. Until KYC is approved, withdrawal requests will be placed on hold.

No. size99 strictly enforces a minimum age requirement of 21 years for all players. This applies to everyone using the platform, regardless of city or region within Indonesia. Any account found to have been registered by a person under 21 will be immediately closed, all deposits refunded, and any winnings voided. Age is verified both at registration and during the KYC process.

Click the "Forgot Password" link on the size99 login page. Enter the email address associated with your account, and a password-reset link will be sent to your inbox within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our support team at [email protected] and we will assist you promptly.

To permanently close your size99 account, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process your request within 48 hours. Any remaining balance will be refunded to your verified withdrawal method before closure. Please note that account closure is separate from self-exclusion — if your reason for closing is gambling-related distress, we recommend activating self-exclusion first.
Section 2

Deposits & Withdrawals

Everything about funding your size99 account and cashing out — covering BCA, BRI, BNI, Mandiri, e-wallets, processing times, minimum amounts, and fees.

Deposits made via BCA (Bank Central Asia) bank transfer are typically credited to your size99 account within 5 to 15 minutes during standard banking hours (08:00–21:00 WIB). Transfers made outside these hours or during high-traffic periods may take slightly longer. If your deposit has not appeared after 30 minutes, contact our support team with your transfer receipt and we will investigate immediately.

size99 supports deposits and withdrawals via all major Indonesian banks, including BCA, BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. All transactions are processed in IDR. Bank transfer is the most widely used payment method among Indonesian players on our platform.

Yes. size99 accepts deposits and processes withdrawals via all major Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet transactions are among the fastest on the platform, with most deposits credited instantly and withdrawals processed within 30 to 60 minutes. You can also play togel (Indonesia's traditional numbers lottery) on size99 using your OVO or DANA balance.

The minimum deposit on size99 is Rp 20.000 for e-wallet transactions and Rp 50.000 for bank transfers. There is no maximum deposit limit, although very large single transfers may trigger an additional KYC review as part of our standard AML compliance procedures. All deposits are in IDR and credited to your account wallet at the same value with no currency conversion fees.

The minimum withdrawal to a Mandiri bank account on size99 is Rp 100.000. Withdrawals to BCA, BRI, BNI, and CIMB Niaga carry the same minimum threshold. Most withdrawals to Mandiri are processed within 1 to 3 hours during operational hours (06:00–23:00 WIB). Withdrawals submitted outside these hours are queued and processed at the start of the next operational window.

size99 does not charge any platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fee — this is outside size99's control and varies by institution. We recommend checking with your bank (BCA, BRI, BNI, Mandiri, etc.) for their current transfer fee schedule before initiating a transaction.
Section 3

Games & Gameplay

Rules and guidance covering football betting, togel, sabung ayam, live casino, slots, and mobile play on size99.

size99 offers a comprehensive sportsbook covering football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup), badminton (All England, Thomas Cup, Indonesia Open), basketball, volleyball, MotoGP (including the Mandalika circuit), esports (Mobile Legends MPL, PUBG Mobile, Free Fire), and more. Timnas Indonesia (the Garuda national team) fixtures are always featured prominently during active international competitions.

For BRI Liga 1 matches, size99 settles all standard bets — including 1X2, Asian Handicap (voor bola), over/under, and mix parlay — on the official full-time result (90 minutes plus stoppage time). Extra time and penalty shootouts are excluded unless specifically stated in the market description. All BRI Liga 1 odds are published at least 24 hours before kick-off. Abandoned matches are voided and stakes returned.

Yes. size99 offers togel (Indonesia's traditional numbers lottery), one of the most popular betting formats among Indonesian players. You choose a set of numbers across different bet types (2D, 3D, 4D) and stake an amount in IDR. Results are drawn at scheduled times published on the platform (WIB timezone). All togel outcomes on size99 are generated by certified random number generators, ensuring provably fair results on every draw.

size99 offers live sabung ayam (traditional Indonesian cockfighting) markets through our live gaming section. Matches are streamed in real time and you can bet on Meron (the favored side) or Wala (the underdog) before and during each bout. Results are settled immediately after each match concludes. Please review the specific sabung ayam game rules published on the platform before placing your first wager.

size99 hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Slot gacor is an Indonesian term used by players to describe a slot game that is currently paying out frequently or at a high rate. While RTP percentages are fixed by the game provider, size99 publishes the theoretical RTP for every slot title so players can make informed choices.

Yes. Live casino games on size99 — including live baccarat, roulette, blackjack, and game shows — are powered by Evolution Gaming, the industry's leading live dealer provider. All live streams are HD quality, and game outcomes are managed by certified physical equipment (real cards, real roulette wheels) in regulated studio environments. size99 does not interfere with game outcomes at any stage.
Section 4

Bonuses & Promotions

How size99 welcome bonuses, wagering requirements, cashback offers, free spins, and VIP tiers work — explained clearly in English.

size99 offers a welcome bonus to newly registered players on their first deposit. Bonus terms — including the percentage match, maximum bonus amount in IDR, eligible games, and wagering requirement — are published on the Promotions page and updated periodically. Please review the current bonus terms carefully before claiming, as wagering requirements must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a rollover) specifies how many times you must wager the bonus amount before the resulting winnings can be withdrawn. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place at least Rp 1.000.000 in qualifying bets before requesting a withdrawal of bonus funds. Different game types (slots, live casino, sports) may contribute different percentages toward meeting the requirement — check the full bonus terms on size99 for exact figures.

Yes. size99 runs regular promotions for existing players, including weekly cashback offers, reload deposit bonuses, and seasonal promotions tied to major events such as Idul Fitri, Ramadhan, BRI Liga 1 fixtures, and international tournaments. VIP players receive access to exclusive cashback rates and personalized offers. Promotional details and eligibility criteria are always published in full on the Promotions page.

Whether bonuses can be used on bandar bola (Indonesian term for online football betting markets) depends on the specific promotion's terms. Many sports bonuses at size99 are valid across all football markets, including BRI Liga 1, EPL, and mix parlay (accumulator) bets. However, some bonuses may exclude certain bet types or minimum odds thresholds. Always check the individual promotion's terms and conditions before placing a bonus-funded wager.
Section 5

Safety & Respons ible Gaming

Licensing, data security, age verification, self-exclusion tools, deposit limits, and what to do if gambling is becoming a concern — all the answers you need to stay safe on size99.

size99 is an internationally operated online betting and gaming platform. The platform operates under an international gaming license and uses 256-bit SSL encryption to protect all player data and financial transactions. All game outcomes — slots, live casino, and togel draws — use certified random number generators audited for fairness. size99 is committed to transparent, provably fair gaming and industry-standard player fund protection.

size99 uses TLS 1.3 encryption for all data in transit and AES-256 encryption for stored personal and financial data. Access to player data is strictly limited to authorized personnel on a need-to-know basis. We conduct regular security audits and penetration tests. We do not share or sell your personal data to third-party advertisers or data brokers. For full details, please review our Privacy Policy at size99.cam/privacy-policy.

Deposit limits and self-exclusion controls are available directly in your size99 Account Settings under the Responsible Gaming tab. You can set daily, weekly, or monthly deposit caps in IDR, activate a session time-out (24 hours to 6 weeks), or initiate a self-exclusion (1 month to permanent). Limit reductions take effect immediately; increases require a 72-hour cooling-off period. If you need urgent assistance, contact [email protected].

If you feel gambling is affecting your finances, relationships, or mental wellbeing, please act immediately. You can activate a self-exclusion directly from your size99 Account Settings — this locks your account and suspends all marketing communications instantly. You can also contact our 24/7 Indonesian-speaking support team at [email protected] for confidential assistance. Professional counseling services are available internationally and can be accessed online at any time.
Still Need Help?

Couldn't Find Your Answer?

Our 24/7 Indonesian-speaking support team is always ready to help. Reach out by email and we will get back to you within two hours (WIB, UTC+7). You can also browse our policy pages for more detailed information about how size99 operates.

Contact Our Support Team

For account issues, payment queries, KYC assistance, responsible gaming requests, or any other question not covered in this FAQ, email our dedicated support team. All messages are handled with strict confidentiality and are never used for marketing purposes. Include your registered account email in your message to help us resolve your issue as quickly as possible.

Send your query to:
[email protected]
Response within 2 hours (WIB, UTC+7)
Available 24 hours a day, 7 days a week
Responsible Gaming
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size99 is committed to providing a safe, fair, and enjoyable experience for every player. Adults only (21+). Please gamble responsibly — set your limits, know when to stop, and never wager more than you can comfortably afford to lose.